COVID-19: First Bank embarks on proactive measures to control spread

March 23, 2020
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Nigeria’s leading financial inclusion services provider, First Bank of Nigeria Limited, has announced proactive measures it has taken to control the spread of the COVID-19 (Coronavirus) pandemic.

The Bank’s Group Head, Marketing & Corporate Communications, Folake Ani-Mumuney, said “embedded in our corporate strategy is business continuity management that ensures the delivery of products, services and initiatives to our stakeholders and enabling the economy in the long-term with minimal impact.”

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Therefore, the lender has employed necessary measures to keep  employees, customers and the general public safe-guarded and sensitised on preventive steps to flatten the curve at the fastest possible rate.

These include the deployment of temperature measuring tools; hand sanitisers; face masks and adopting social distancing including utilizing virtual meetings.

“We have also cancelled owned and partnered planned events in the interim; suspended staff travels and have put measures in place to identify and communicate to staff who are arriving from affected countries to self-quarantine following the established protocols by the World Health Organisation and the government.

“In addition, we have been amplifying all necessary official information from relevant health bodies and partners such as encouraging everyone to adhere to good hygiene practices which comprise regular cleaning of all surface areas – for example, tables, door handles – with disinfectants, consistent washing of hands as well as avoiding close contact with people and staying away from crowded environment,” Ani-Mumuney said.

Encouraging the use of cashless transactions, the bank implores all its customers to embrace cashless transactions across self-service platforms like *894# USSD banking services, FirstMobile, WhatsApp Banking, First Online for their needs like funds transfers, various bill payments, credit and internet data recharge and much more.

It added that customers in need of quick loans can also make use of these self-service platforms designed to meet their immediate needs through “our FirstAdvance service”.

She noted that the Bank is committed to protecting the health and safety of all its staff, customers and host communities as together the fight against Coronavirus would be won.

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