Prior to the COVID-19 crisis our daily lives were so hectic with work, family, activities and deadlines. We felt as if we couldn’t catch up. It was a never-ending routine that recycled itself repeatedly. It gave us some level of satisfaction – although oftentimes we didn’t recognize or respect what we were or were not accomplishing. Our journey towards any level of success or significance was overshadowed by exhaustion and knowing that we had to garner the strength and focus to keep going.
This crisis has suddenly disrupted our lives and interrupted our routines. We’ve become anxious, and for many, in a state of panic. We’ve become a bit disoriented.
This crisis is so personal it impacts us on so many different levels.
For me personally, it has propelled several anxious moments in support and love of my mother, wife, daughter, brother, team, clients, etc. My daily routine would no longer have the same significance it once had. My new normal has now been fueled with a sense of urgency, focus and responsibility to fully unleash my individual capacity to help others cope with the crisis.
This crisis is a significant moment for all leaders. A moment that will either define them – or a moment that they will seize the opportunity to serve others as individuals, because of what they decided to do – in this moment.
Here are four things leaders should do when crisis disrupts people:
Be part of the solution: Unleash your individual capacity
Think of the last time you fully optimized and activated your teams, your colleagues and/or a mentor. How did you feel when you influenced the outcome(s) of something important? What was it about those moments that made you feel that your contribution really mattered?
Your individual capacity can be summarized by answering the following four questions. Think carefully about these questions and then I will share an example:
First, what is unique about the way you think?
Second, what gives you distinction as a leader?
Third, what do others expect from your presence?
And finally, what types of solutions do you consistently deliver?
Be human: Share your personal stories
Everyone wants to know what their leaders are thinking and feeling. It’s human nature for employees to be curious about how their leaders are coping with and handling the crisis. This is a moment for leaders to invite employees inside of their hearts and minds. This is a moment to share personal stories with others. For example, when I shared my personal story, I received several emails of concern from my team and friends offering to help me cope with my mother’s current medical situation.
When leaders share their personal stories, employees see them as human as they learn about who their leaders are as individuals. A special bond fueled with commonalities forms. Don’t ever assume that leaders aren’t capable of doing something kind and/or significant in support of an employee’s personal life. Employees should expect that from their leaders. If not, that individual is not qualified to be a leader. Unfortunately for many, this crisis is exposing many leaders of their inability to lead in today’s age of personalization.
A great leader is the one who can effectively communicate with authenticity and purpose, unscripted.
Be empathetic: Empathy is at a premium
Every employee confronts a crisis differently and copes with it on their own terms. It’s easy to judge when you may not know an employee as intimately as you think you do. Our past defines our present. Show empathy towards those employees that cope with crisis in a way you may either disagree with or find it hard to understand.
It’s hard to put yourself in someone else’s shoes and/or in their minds – during crisis. Remember, crisis can disorient many from their natural tendencies and behaviors. Creating an empathetic moment is when you can open your mind and your heart to respect the unique points of view of the employee(s) you serve.
Learn and improve: Allow the crisis to elevate your readiness for the future
Anthropologist, Scott Lacy enlightened me with the following insight: “A crisis of this magnitude has the power of putting us all in a state of disorientation – because we can’t lean on the old standards and those things that used to give us comfort. They aren’t as relevant anymore. And in the new normal that awaits us, those old standards and comforts may never come back. We must refresh and replenish our minds and adopt new ways of thinking. We must all take this moment to prepare ourselves for the future.”
So, what does readiness look like?
Being real, genuine and vulnerable in-the-moment. In crisis, no one has all the answers. The right mindset allows leaders to think clearly to best identify how the crisis has impacted (or will impact) their teams, their colleagues, their organization and even themselves.
Which of the old standards still apply and how many now are outdated? Have you engaged with those you intend to serve on a more personal level? Or do you still think you need to “play the part”?
Take note of the great decisions you’ve made. Recognize the outcomes from your great ones and what you would do to further improve those decisions and the outcomes they bring.
Man Who Tested Positive For Coronavirus Was 75-Year-Old Ex-Ambassador, Attended Wedding Ceremony Recently, Says Kano Governor
Kano State governor, Dr. Abdullahi Umar Ganduje, on Saturday night disclosed that a 75-year-old retired civil servant and former ambassador of the Federal Republic of Nigeria got infected with the coronavirus following result of a test that came out which proved positive… Read full story
Don’t Despair, Bishop Kukah Tells Nigerians In Easter Message
Most Rev. Matthew Hassan Kukah, the Bishop of the Catholic Diocese of Sokoto has called on Christians and non-Christians alike in the country not to consider this peculiar Easter celebration amidst the COVID-19 as a period to be in despair. Rather it is a time for people to look out for one another… Read full story
‘It’s Shameful The Church Was Shut Down Because Of COVID-19’
The church is made up of members of the community. The Church is not isolated, so we are very much involved, especially the shutdown order that was extended to the Church. In 1918, a similar incident also happened. That was the beginning of the persecution of the Christ Apostolic Church (CAC) during the influenza epidemic… Read full interview
COVID-19: Influenza Laboratory Of Aminu Kano Teaching Hospital, National Veterinary Research Institute Activated As Testing Centres
The influenza laboratory of Aminu Kano teaching hospital, Kano State and National Veterinary Research Institute, Plateau State have been activated as centres in Nigeria for testing for COVID-19. This brought the number of COVID-19 testing labs in Nigeria to 11… Read full article
Cry, The Beloved Yoruba
MR Segun Awolowo had died in a ghastly motor accident and it was the call of Mr Abraham Adesanya to break the news to the Leader, Oloye Obafemi Awolowo in his confinement. As Adesanya finished relaying the sad news, he expected Awo to go into mourning and shelve all other things… Read full article
Coronavirus Has Exposed Abysmal State Of Nigeria’s Health Sector —Professor Ozoilo, MDCAN President
The outbreak of the coronavirus disease in Wuhan, China towards the end of last year was unprecedented and took the medical community globally unawares. Despite the fact that the Chinese were able to contain it by March this year, it has spread globally and achieved the true status of a pandemic. It has brought devastation… Read full story
THE Senate president, Ahmed Lawan has said that Easter is more relevant now that makind is passing through one of the darkest times in history. Lawan, who stated this in his Easter message to Nigerians said ”I heartily felicitates with Nigerians, particularly Christians as we celebrate Easter… Read full story
You may be interested
OPINION | The Promise of Independence, By Taiwo Odukoyaadmin - September 30, 2020
I will make you a great nation, and I will bless you, and make your name great; and so you…
COVID-19: Nigeria Lifts Ban on Emirates Airlinesadmin - September 30, 2020
*The Emirate Airline By Yunus Yusuf The Federal Government has agreed to lift the ban placed on Emirates Airlines from…
”Laycon fans would do well if they formed a political party” – OAP Toolzadmin - September 30, 2020
Popular Radio Peronality, Toolz Oniru-Demuren, has reacted to the level of loyalty BBNaija winner, Laycon has gotten from his fans.…